Last Updated: June 02, 2025
At Phuentshok Tours & Treks (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with us on social media, or make a booking through www.phuentshok.com. By using our website or social media pages, you agree to the terms outlined below. If you do not agree with this policy, we kindly ask that you discontinue use of the site and our social platforms.
1. Information We Collect
When you interact with our website — whether you’re making a booking, submitting an inquiry, or subscribing to our newsletter — we may collect personal details such as your name, email address, phone number, and physical address.
When you interact with us on social media platforms (such as Facebook or Instagram), we may also collect basic public information such as your name, profile photo, or message content when you contact us directly or engage with our posts.
We do not collect or process payment card information online, as all payments are made exclusively through wire transfer. Payment details are shared securely via email only after your tentative booking has been confirmed.
In addition to personal data, we may collect non-personal information like your browser type, device info, IP address, and general website usage. This helps us understand how visitors interact with our site and how we can improve it.
2. How We Use Your Information
Your information is used primarily to manage and personalize your booking experience. This includes contacting you about your tour, confirming details, preparing your travel documents, and applying for your Bhutan visa. The address you provide is used for administrative records and, where needed, for documentation related to your trip.
We also use non-personal data to improve our website’s design, functionality, and user experience.
If you interact with us on social media (e.g., send us a message, comment on a post, or tag our page), we may use your information to respond to your inquiries or feature content with your consent.
If you subscribe to our newsletter, we may send you occasional travel inspiration, trip ideas, or special updates — you can opt out at any time using the unsubscribe link in the email.
3. How Your Information is Protected
We take reasonable technical and organizational precautions to protect your information from unauthorized access or misuse. We do not store sensitive information online, and all communication regarding payment is conducted directly through email to reduce security risks. Our team is trained to handle your information with care and confidentiality.
However, please be aware that no system is entirely immune to online threats, so we encourage you to avoid sharing sensitive details over unprotected platforms.
4. Visa Application & Offline Data Collection
After confirming your booking and receiving your payment, we will request additional traveler details, which are collected offline (not through our website). This includes passport details and any other necessary information required for visa processing. We follow this approach specifically to protect your privacy and ensure that sensitive data is not stored or transmitted online.
Once collected, your details are entered securely into the official Bhutanese immigration system to process your visa. This system is used solely for legal travel clearance and is protected by national regulations.
5. When We Share Information
We will never sell, rent, or share your personal data for commercial purposes. In certain situations, we may share your information with trusted partners — for example, with visa authorities, payment processors, or service providers — only when it is absolutely necessary for delivering our services. All such third parties are expected to maintain confidentiality and only use the data as required.
We may also disclose your information when legally required to do so, such as in response to valid legal processes or government requests.
6. Cookies and Website Analytics
Our website uses cookies to provide a smooth user experience and understand how visitors navigate our content. Cookies are small files stored on your device that remember your preferences and browsing behavior. You can manage cookie settings through your browser, though disabling them may limit functionality.
7. External Website Links
Our site and social media pages may contain links to third-party websites, such as hotel pages, travel resources, or external social platforms. Please note that we are not responsible for the content or privacy practices of those external sites or platforms. We encourage you to review their privacy policies before submitting any information.
8. Your Rights
You have the right to access the personal data we hold about you. You may also request corrections, updates, or complete removal of your information from our records. To make such requests, just contact us at info@phuentshok.com — we’re happy to help and will respond promptly.
9. Changes to This Policy
This Privacy Policy may be updated from time to time without prior announcement. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent version. We encourage you to check back occasionally for any updates — especially if you interact with us via new platforms.
10. Questions or Concerns?
f you have any questions about how we handle your personal data or need more clarity, feel free to contact us:
Phuentshok Tours & Treks
Thimphu, Bhutan
info@phuentshok.com
